Utilizing interactive voice response (IVR) technology, CRT & Associates can design a host of electronic organizational augmentation products. Using the common touch tone telephone as the input device, IVR acts as a cost effective Nuemonic Work Force™ automating repetitive tasks. Interaction is provided, not through costly labor hours, but through more economical computerized voice emulation and FAXing equipment. Furthermore, Nuemonic Staffing™ allows for 24 hour a day, 7 day a week availability. Some of the more common IVR products include:
Single or multiple line voice mail systems allow calls and messages to be transferred and taken without operator or clerical assistance and are widely used for office automation.
IVR technology allows callers to have "conversations" with computers through touch tone input - all without human intervention.
This allows on-line customer specific data to be merged with templates and FAXed to callers on demand via touch tone control. A company's product descriptions, marketing and communication materials, and technical fact sheets can be automatically sent upon request. IVR can be provided as an add-on module to other CRT database management software products allowing for a convenient and economical voice "front end" to the application.